Guida a LinkedIn – Per un po’ di chiarezza

Guida a Linkedin - Simone FavaroCon questo post inizia un percorso per capire ed imparare ad usare meglio LinkedIN, il più noto dei business network. Lo scopo non è solo quello di dare note tecniche di utilizzo dello strumento, ma di capire la logica sottostante al business networking e alle sue applicazioni nel business.

La guida, quindi, è suddivisa in due parti. Iniziando dall’esplorazione delle funzionalità messe a disposizione dal network – che costituirà la prima parte – successivamente vedremo alcuni casi di utilizzo suddivisi per scopo di utilizzo e per tipologia di settore. Tutti i post saranno raccolti nella pagina “Guida a LinkedIN”.

Business Networking, chi è costui?

Linkedin è un business network nato per offrire ai suoi iscritti la possibilità di creare opportunità di business. Senza entrare nel dettaglio del Business Networking, è importante capirne la definizione e i principi di funzionamento per comprendere al meglio il fenomeno Linkedin.

Il termine business networking o “fare rete di affari” è una attività socio economica per la quale gruppi di individui con medesimi interessi si riconoscono, creano e agiscono attorno ad opportunità di business. In termini molto più semplici, il business networking non è altro che il creare gruppi di interesse attorno allo sviluppo di opportunità legate al mondo degli affari.

Il business networking è una pratica ricorrente nelle aziende, ancor prima dell’avvento di internet. E’ quella pratica per cui si ricercano partner, clienti, fornitori e si basa su uno scambio reciproco di beni / servizi e valori. Può avvenire in modo “istituzionale“, ad esempio attraverso le reti commerciali, i meeting e gli eventi aziendali o in modo “informale“, con club e associazioni quali, a titolo di esempio, i Lions e Rotary Club.

L’avvento di Internet e del social web ha esteso la possibilità del business networking informale dando l’opportunità a ciascuna persona di creare la propria rete di relazioni e di raggiungere contatti che, in passato, richiedevano di percorrere i 6 gradi di separazione con un evidente impegno maggiore di tempo e risorse.

Ma prima un po’ di storia.

LinkedIN è ormai il business network per antonomasia ed un network che, con i suoi 150 milioni di utenti, può essere considerato maturo. Rispetto a facebook, la sua crescita è sempre passata sotto silenzio anche se, a partire dal 2008, ha progressivamente attirato l’attenzione prima della rete, poi delle testate di settore ed infine dei mass media sino alla sua quotazione in borsa avvenuta a maggio 2011, con cui l’azienda di Mountain View è divenuta la prima quotata nel settore dei Social Network.

Il suo sviluppo è ancor più impressionante, se si iniziano ad analizzare i dati dalla sua fondazione nel 2003. Nel suo primo mese di vita, Linkedin fece registrare circa 4.500 mila utenti per raggiungere, nel 2006 la cifra di 8 milioni di utenti attivi. Tanto per fare un paragone, nello stesso anno Facebook contava 12 milioni di utenti. Dal 2006 in poi il Business Network fece registrare un tasso di crescita annuo attorno al +75%. Dato non impressionante se confrontato con il +132% annuo di Facebook ma comunque molto significativo se si considera che non siamo difronte ad un servizio di enterteinment come quello dell’azienda di Zuckerberg.

LinkedIN in Italia

In Italia Linkedin inizia a conoscere il proprio successo tra il 2007 e il 2008, grazie in particolare a MilanIN, il social business network nato all’interno di LinkedIN – per iniziativa di alcuni professionisti – da cui è nata la Federazione ClubIN. In quegli anni, tuttavia, il numero di utenti Italiani era inferiore al milione. Si dovrà attendere il 2010 perchè il network registri circa 1,1 milioni di iscritti nel bel paese. In meno di 2 anni questa cifra – complice anche la situazione economica nazionale e mondiale – aumenta a 3 milioni di iscritti, ancora prevalentemente concentrati nel settore IT ma con una significativa crescita in altri, in particolare Marketing & Advertising e Management Consulting.

Y-Generation: Linkedin, personal branding and reputation

Y-Generation doesn’t pay attention at social network as professional tool. I was told about it when I was invited for a speech at Ekonomi Universitesi in Izmir and I got it again last week at University of Ca’ Foscari in Venice. Invited by Gianluigi Cogo to talk about how to use Linkedin for career, I observed that a large part of students not yet have signed up a LinkedIN profile, prefering Facebook. Furthermore Facebook is mostly used as a entertainment tool.

These highlights matches with the JobVite data I used for my speech. Indeed the Social Media Recruiting Survey 2011 shows that less than 40% od job seekers has a LinkedIN profile and 86% of Companies use LinkedIN in order to hire talents.

During conversation with students, I also guessed the low attention to the personal privacy and as well to the potential impact of shared contents on their career. The common approach is “I share only with my friends” but they didn’t image that information published could be used by recruiters or companies.

Perhaps personal branding and reputation have to be driven before to students and then professionals.

 

Overviewing Social Media Education

Source Image: Scuola Media Virgilio

Due to an advising project I’m working at, I reserached the offering in social media education. In particular I focused on USA, Italy and Turkey. Analyzing the informations collected (about 100 training and certification programs) I identified three kind of offerings:

  1. The Generic one, usually focused on general topics such as “how to build a social media marketing plan” or “the social media management”. The objective of this courses is giving a basic understanding of social media world and contents usually are entry levels. In the description there is a redundancy (spam) of keywords such as strategy, effectiveness, efficiency and go on. This courses are usually targeted on marketing managers and executives, sales managers and sometimes CEO.
  2. The Technical one, I find out the specialized programs, usually focused on social media platform such as Facebook, Twitter, LinkedIN. Here too, descriptions are full of “effectiveness, strategy, efficiency” but add to them the “how to do”. The target are quite the same, but not for the CEO and some developer.
  3.  The  Process-Driven one . Not so frequent, these kind of courses and programs are designed on Industry or has a goal-oriented approach, such as: “Social Media in Turism”, “Social Media for Lead Generation” or “Social Media for Chemical”. These programs usually mixes in the right way the strategic and operative approach, giving the basic for both designing and executing a social media plan. [Personal Note: I’m quite proud to find out the Italy as the country using more this approach].

Pointing out to a price-positioning analysis, (no. of hours / price) I found that Generic Courses are the most expensive. The Technical One are the cheapest and the “Goal-Driven” have a wide range of pricing, in relation to specific topic. What all the analyzed trainings are missing is the methodology of teaching, usually avoiding the “Training on the job” and “practical use”.

Is this your perception too ? What would you expect from a training course on social media?

Social media beyond marketing & communication

In many presentions I find on internet about social media for business, I observed a focus on social media used as a tool for marketing communication activities. Even if the marketing and communication usage is the most common one and, probably, the most attractive there are many business case linked to the use of social media as a business development tool or, sometimes, as a business model.

Collecting some business case from the web, I tried to highlight this approach during the speech I had last friday at Ekonomi Universitesi in Izmir-

I would be glad if you have more business case to suggest. It would be nice to create a non “Marketing Communication” list of social media usage.

Turkey: fast growing Internet and digital business

Turkey has grown from 10,2 million users in 2006 to 35 million in 2010 achieving a 45% of penetration rate. Turkey, according to InternetWorldStats.com, is the forth in top10 european countries for the total amount of Internet Users, even if the penetration rate is under european average estimated in 58% (2010), ranking Turkey at 43rd position on 52 countries included in the list.

Collecting data and informations from different source, I’ve prepared a document aiming to build a snapshot of Internet’s state of art in Turkey. The “Turkey and fast growing Internet” is available on SlideShare under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported (CC BY-NC-SA 3.0).

According to ComScore, Turkish people are the most engaged visitors as number of pageviews per user (more tha 3.000) and it is ranked 3rd in time spending with an average of 37 hours. The Digital Agenda for Europe shows that Turkish people (40% and above) use internet in order to gain information about news, good and services, health and downloading entertainment contents. The content producing and the usage in daily life management is limited to a maximum of 30% internet users. Furthermore looking at the top20 visited websites list,  we can guess that just below to the international website such as Facebook and Google, the most visited websites includes turkish portals and newspaper’s websites.

COMPANIES ARE ORGANIZING THEIR INTERNAL PROCESS AND DEVELOPING E-COMMERCE

Companies are organizing theirself to speed up and to improve processes. According to Digital Agenda for Europe 21% of Turkish companies adopt CRM software, against the 17% european average. Furthermore 65% of Large Enterprises and 34% of SMEs integrate internal processes sharing electronic documents. The external business communication instead is at an early development, seeing less the 20% of enterprises exchanging electorinic document, e-invoices and adopting supply chain management technology.

E-commerce is in a early stage. According to Digital Agenda for Europe, 5.2%Turkish population and the 13% of Internet users purchase on-line are. Companies selling on-line are the 8.1% in the Large Enterprises and the 7.8% in Small and Medium entersprises. B2B eCommerce seems to be more widespread seeing 11.2% and 11% of Large and SMEs purchasing on-line respectively.

SOCIAL NETWORKS NOT FOR PROFESSIONAL PURPOSES

Facebook is the main social network used in Turkey. With a total amount of 24,5 million users, Facebook is used by 89% of internet users and the 34% of population (InternetWorldStats.com), ranking the country at the first position in Top6 internet users european countries, followed by UK.

Twitter is used by 16% of Turkish Internet Users and the Turkey has been ranked as 8th in the ComScore “Top 10 Countries in Internet Penetration for LinkedIN.com and Twitter.com” report. Friendfeed is the other micro-blog widespread, obating 10% of his traffic from Turkey, ranked by Alexa.co, as the 3rd country for relevant traffic.

LinkedIN, instead, is uncommon network for turkish people. Indeed the business network registered in October 2011 less more than 830.000 turkish users (2% of Internet Users), growed of +9% against September. The typical LinkedIN user is a male professional 25-34 years old, working in a large Enterprise (>10.000 employees) in Manufactoring or High-tech industry. The female/male ratio is less than 1 to 3.

About groups, the most popular is Turkish Business Network. The Networking Group opened in 2008 counts more than 53.000 subscription (about 6% of Turkish LinkedIN Users).

CONCLUSIONS

For the early internet development and the progress by companies in organizing processes, Turkey is a next-frontier for internet based services. Because the early stage, It suffers a unstructured and underevaluated usage of the internet potentials, limiting to a “passive” approach. However the news about start-ups and the adoption of technology for process optimization –  required by the fast growing economy – let us to say that Internet will play a key role al least in the economic system.

 

Attribution-NonCommercial-ShareAlike 3.0 Unported (CC BY-NC-SA 3.0)